Refund Policy

This Refund Policy explains when Similarfy.com issues refunds or credit restorations for paid plans and scan credits. By purchasing credits or plans, you agree to these terms.

Scan credits and generated reports are digital goods. Once a credit is successfully consumed to produce a report (completed scan), that credit is non-refundable.

Unused credits that remain on your account balance may be eligible for review under the conditions below.

If a scan fails due to a system or provider error on our side, we automatically restore the deducted credit to your account (ledger type: scan_refund). You do not need to open a ticket for these automatic restorations.

Credits are generally not restored when failure is caused by invalid or unsupported files, corrupted uploads, or content that violates our acceptable use rules.

Orders that are never paid, are declined after bank-slip review, or expire without fulfilment do not consume credits. No refund is due because no charge was completed for a fulfilled product.

If a payment provider (e.g. Genie) captures funds but fulfilment fails on our side, contact support with your order ID — we will either complete fulfilment or issue a full refund of the captured amount.

If you are charged twice for the same order, or charged an incorrect amount due to a platform error, we will refund the erroneous amount in full after verification. Email hello@similarfy.com with your order ID and payment reference within 14 days of the charge.

Purchased credits that remain unused do not expire solely due to time unless a promotion or coupon states otherwise. We do not offer cash refunds for unused credit balances except where required by applicable law or in cases of proven billing error.

Coupon discounts reduce the order total at purchase. Refunds (when applicable) are calculated on the amount actually paid after discounts. Recovery or promotional coupons may have their own short validity windows stated in the offer email.

Open a support ticket from your dashboard (preferred) or email hello@similarfy.com with:

• Your account email • Order ID and/or scan ID • Payment reference / bank slip (if relevant) • A short description of the issue

We aim to respond within 2 business days (Sri Lanka time).

Please contact us before initiating a chargeback with your bank. Unwarranted chargebacks on fulfilled digital services may result in account suspension while we investigate.

We may update this Refund Policy from time to time. The "Last updated" date below indicates the latest revision. Material changes will be reflected on this page.